Your FAQs Answered

Our offices are located in Premier House, 12-13 Hatton Garden, London EC1N 8AN. We are conveniently situated within walking distance of two underground stations, Farringdon and Chancery Lane, which are on the Central, Metropolitan, Circle, and Hammersmith and City lines. The stations are also close to large interchange stations such as Liverpool Street, Euston, and King’s Cross St. Pancras.

Our usual business hours for appointments are from Monday to Thursday, 10:30 AM to 5:00 PM. However, we can also arrange appointments earlier or later in the day on certain occasions, depending on the circumstances. Please feel free to let us know if you require a different appointment time, and we will do our best to accommodate your request.

You can get in touch with us using the contact form on our contact page, or by calling us at 020 7242 5994.

If you prefer to call us, we’ll likely be able to answer your call promptly. Alternatively, if you choose to send us a message through our form, we aim to get back to within one or two business days depending on how busy we are in our offices. It may, on some occasions take a little longer.

We specialize in the purchase of high-value diamond jewellery and loose diamonds, including items such as engagement rings and tennis bracelets. Depending on the item, we may also consider purchasing antique pieces of jewellery.

We don’t buy Lab Grown diamonds or any jewellery made up of them. We also generally don’t purchase items that feature tanzanite as the main stone or pearl jewellery. If you have any items that you’re unsure about, please feel free to send us a message and ask. Our team is always happy to assist you.

We would need as much information as you have to be able to accurately evaluate the item you wish to sell, and to see if this would be of interest to us. The more details you have the easier it will be for us to appraise it and make an informed decision.

We don’t buy items with information solely received online. This is because the appearance of a diamond or piece of jewellery in person can greatly differ from its certified grades or images and videos.

It is improbable and unlikely that we will be able to provide an online price quote solely based on your provided information. Typically, we would require an in-person inspection of the item to determine our offer.

Once we respond to your form and determine that the item you wish to sell is something we are potentially interested in buying, we will arrange a mutually convenient place and time to meet up. We will work with you to find a suitable time that meets your schedule and ensures your satisfaction.

If you are unable to meet with us in person, you may also send the item to us by post. Once we receive it, we will evaluate the item and provide you with an offer. If you accept the offer, we will arrange payment promptly. However, if you decline the offer, we will return the item to you with no commitment required on your part.

If you accept our offer we will pay you immediately. We will pay you via direct bank transfer.